1. Information We Collect
- Personal Identification Data: Name, nationality, date of birth, passport details, Emirates ID, contact number, email address.
- Business Information: Trade name, license details, registration documents, financial records, and legal documentation.
- Service-Specific Data: Information required for business setup, product registration, trademark filings, and PRO-related processes.
- Communication Records: Emails, WhatsApp messages, call logs, and other correspondence with our team.
- Website/Technical Data (if you use our site): Cookies, IP address, device/browser info, and analytics data.
2. How We Use Your Information
- To deliver and manage our services efficiently and accurately.
- To prepare and submit applications to relevant government and regulatory bodies.
- To maintain client records, billing, and invoicing.
- To communicate updates, reminders, and service-related notices.
- To comply with legal, regulatory, and audit requirements.
3. Sharing and Disclosure
We do not sell or rent your personal data. We may share your information only with:- Government & Regulatory Authorities (e.g., Department of Economic Development, Ministry of Economy, Municipalities, and other UAE Federal authorities) to process applications.
- Authorized Service Partners (e.g., legal advisors, auditors, translators) engaged to support service delivery under confidentiality obligations.
- When Required by Law to comply with court orders, legal processes, or applicable regulations.
4. Data Security
We implement administrative, technical, and physical safeguards such as secure storage, access controls, and encrypted communications where applicable. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law and regulatory guidelines. After retention periods expire, data is securely deleted or anonymized.6. Your Rights
Subject to applicable law, you may have the right to:- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data (subject to legal/contractual obligations);
- Withdraw consent for non-essential communications.
